Aldgate Flowers: E-commerce Terms for Online Flower Delivery

Terms & Conditions for Aldgate Flowers' Online Flower Delivery

Introduction

Welcome to Aldgate Flowers. These Terms & Conditions ('Terms') govern your use of our website and all services provided through our online flower delivery business. By accessing our website, placing orders, or using our services, you agree to comply with and be bound by these Terms. Please read them carefully. These Terms apply to all customers in Aldgate and the surrounding areas who use our online flower delivery service.

Order Process

Aldgate Flowers offers a seamless online ordering experience for fresh flowers and related gifts, catering specifically to customers in Aldgate and nearby locations. To place an order, browse our product catalogue, select your preferred arrangements, and add them to your shopping cart. You will need to provide accurate recipient and delivery information to ensure timely and correct delivery. After confirming your order details, proceed to the checkout to finalise your purchase. You will receive an acknowledgement email with your order details; however, this does not constitute acceptance of your order.

Order acceptance occurs when we dispatch the flowers to your specified delivery address. We reserve the right to decline an order for reasons including, but not limited to, product unavailability, incomplete details, or payment issues. If we are unable to fulfil your order, we will notify you as soon as possible and arrange for a refund where applicable.

Payments

Payment for online flower orders with Aldgate Flowers is due in full at the point of purchase. We accept a variety of secure payment methods, including major credit and debit cards. All prices displayed are in Pound Sterling (£) and are inclusive of VAT where applicable. A breakdown of charges, including any applicable delivery fees, will be presented during checkout before you confirm your order.

It is your responsibility to ensure payment details are accurate and up-to-date. If there is any issue processing your payment, the order will not be processed or dispatched until payment has cleared. We use industry-standard secure payment gateways to protect your transaction and all confidential information submitted online.

Order Confirmation and Delivery

Upon successful payment, you will receive an order confirmation summarising your purchase, delivery details, and estimated delivery timeframe. Deliveries are made to Aldgate and surrounding areas as specified on our website. While we strive to deliver on your selected date and within the agreed slot, circumstances such as adverse weather, traffic, or unforeseen issues may affect delivery times. In such cases, we will inform you promptly of any delay or adjustment to your order delivery.

Please ensure that the recipient’s address and contact information are correct and complete. We cannot accept liability for orders delivered late or incorrectly due to inaccurate or incomplete information. If no one is available to receive the delivery, we may attempt to leave the flowers in a safe, visible location (if deemed suitable) or with a neighbour. A delivery note will be left to inform the recipient accordingly. Further delivery attempts may incur additional charges.

Substitution Policy

While every effort is made to supply the flowers and arrangements as shown on the website, seasonal availability may require substitutions of similar items of equal or greater value. Any substitutions will maintain the overall look and quality of the arrangement as pictured. Should a significant substitution be necessary, particularly regarding key flowers, we will attempt to contact you prior to dispatch. Your statutory rights remain unaffected.

Cancellations and Amendments

We understand that circumstances may change. Should you wish to cancel or amend your order, please contact us as soon as possible. For standard flower orders, cancellation requests must be received at least 24 hours prior to the scheduled delivery date. For bespoke arrangements or orders scheduled for same-day delivery, cancellations may not always be possible. Where a cancellation is accepted within the required timeframe, a full refund will be issued to your original payment method.

Amendments to an order, such as a change of delivery address or update to the card message, can usually be accommodated if we receive your request in sufficient time before dispatch. If your order has already been prepared or dispatched, we may be unable to process cancellations or amendments.

If you are unsatisfied with your order for any reason, please get in touch promptly. We are committed to resolving issues and, where justified, may offer replacements or refunds according to our satisfaction guarantee.

Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted. However, should you receive flowers in poor condition or if the wrong item has been delivered, please contact us within 24 hours of delivery with photographic evidence. At our discretion, we will arrange for a replacement or a refund where appropriate.

Refunds will be processed using the original payment method. Please allow adequate processing time for the refund to appear in your account. Our aim is always to ensure your satisfaction with our flower delivery service in Aldgate and the surrounding areas.

Customer Responsibilities

Customers are responsible for:

Ensuring all supplied information is accurate during the order process
Securing payment for the order at checkout
Providing a safe and accessible delivery address
Making arrangements for the recipient to receive the delivery
Inspecting arrangements upon delivery and contacting us promptly if there are issues

Liability

Aldgate Flowers intends to provide the highest quality products and services at all times. Our liability to you in connection with any order is strictly limited to the purchase price of that order. While we take every care in delivery, we shall not be liable for any indirect, consequential, or incidental damages arising out of or related to the supply or non-supply of our products or services, provided such limitation is permitted by law.

We do not accept liability for delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, strikes, or acts of God. Furthermore, we are not liable for any delay or error arising from inaccurate information provided during the order process.

Intellectual Property

All content on the Aldgate Flowers website, including photographs, product descriptions, logos, and designs, is the exclusive property of Aldgate Flowers and is protected under UK intellectual property law. You may not use, reproduce, or distribute any content from our website without prior written consent.

Privacy and Data Protection

We take the privacy and security of your personal information seriously. All personal data collected is handled in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Your information will be used solely for order fulfilment, customer service, and, with your consent, providing you with updates or promotional information. We do not share your data with unauthorised third parties. For more details, please refer to our privacy policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, relevant laws, or for other operational reasons. The revised Terms will apply to all orders placed after they become effective. It is your responsibility to review these Terms periodically for changes. Continued use of our services constitutes acceptance of updated Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any term is held to be invalid or unenforceable, it will be severed from the rest of the Terms, which shall remain in full force and effect.

Contacting Aldgate Flowers

If you have any questions regarding these Terms & Conditions, our ordering process, or any aspect of our online flower delivery service in Aldgate, please use the contact form on our website. Our customer service team is committed to supporting customers throughout Aldgate and the neighbouring areas, ensuring a positive experience with every interaction.

Application Across Aldgate and Surrounding Areas

These Terms & Conditions apply to all customers who place orders via the Aldgate Flowers website for delivery within Aldgate and the surrounding areas. By placing an order, you acknowledge and accept these Terms as the basis of your relationship with Aldgate Flowers.

Thank you for choosing Aldgate Flowers for your flower delivery needs. We look forward to serving you and delivering beautiful arrangements to your chosen recipients across Aldgate and beyond.