Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in Aldgate

At Aldgate Flowers, we are committed to delivering the freshest flowers straight to your door or business. Our team takes pride in sourcing only the highest quality blooms, ensuring they reach you in perfect condition. As a trusted local Aldgate florist serving both households and businesses, your satisfaction is our top priority.

Damaged-on-Arrival Policy

Your flowers should arrive as beautiful as when they left our shop. We carefully package each arrangement to protect it during transit. However, if your bouquet arrives damaged or not up to our usual standards, please contact us on the day of delivery. We ask that you provide clear photos of the flowers and their packaging so that we can assess the situation promptly.

Upon confirmation of damage or quality issues, you may be eligible for a replacement arrangement or a full refund, depending on your preference. We stand by our fresh flowers guarantee for every delivery within Aldgate and nearby areas.

Freshness Window

Because we deliver only premium fresh flowers, we guarantee their freshness for at least five days from the date of delivery, provided that you follow our simple care instructions. If your flowers fade or deteriorate significantly within this window and you have cared for them as recommended, we want to hear from you. Your feedback helps us maintain our local reputation in Aldgate for quality and reliability.

Refunds and Replacement Options

Our primary goal is your complete satisfaction. If you experience any issues with your order relating to flower freshness, quality, or damage, you may request a full refund or a replacement bouquet. To ensure fast resolution, please notify us within 24 hours of delivery and include photographs to support your claim. Once reviewed and approved, refunds will be processed using your original method of payment, or a replacement arrangement will be delivered at the earliest opportunity.

How to Make a Complaint

We always strive to make every order perfect, but if you are dissatisfied for any reason, we encourage you to voice your concerns. To make a complaint, please get in touch with our team as soon as possible after receiving your flowers. Share all relevant details, including your order number, photographs if applicable, and a description of the issue.

We pledge to investigate and resolve all complaints with transparency and fairness. Our team will respond promptly to your feedback, and we aim to resolve most complaints within two business days.

Trusted by Aldgate’s Residents and Businesses

Aldgate Flowers values the trust that households and businesses across the area place in us every day. Your experience matters to us, and our policies reflect our commitment to exceptional quality, service, and customer care. If you ever have questions or need assistance, our friendly staff are always ready to help, ensuring your complete satisfaction with every order.

Thank you for choosing Aldgate Flowers, your reliable local florist dedicated to delivering freshness and joy to our community.